What is Choice University?

Choice University provides you with a personalized learning experience through ChoiceU.com, our learning portal and ecosystem. Choice University also provides interactive, in-classroom opportunities for more hands-on guidance at meetings and franchisee events. Whether you’re an owner or manager, — whether it’s your first time owning a hotel or you’re a hospitality veteran – Choice University can help empower you to achieve the results you want today and build value for your future ahead.

How to Get Started on ChoiceU.com

ChoiceU.com Property Admin Account
Training is key to helping your hotel succeed and getting your staff engaged is critical. But how do you get your team excited about training? How do you set up student accounts? And how do you track which employees are excelling and which ones need more help? Get your most common questions answered on the new online ChoiceU.com Help Site for admins.


ChoiceU.com Student Account
How do you create a student account? How do you access training? And how can you personalize your experience? Get your most common questions answered on the new ChoiceU.com Help Site.

Welcome Page

Owner Orientation & Operational Training

Choice OnBoard

As an Owner or General Manager of a new hotel coming into the Choice system, you have access to a wide array of proprietary resources to help you gain a competitive edge. Join us at our corporate headquarters to learn the power of Choice brands, how to leverage our exclusive resources, and best practices to help you hit the ground running.


HOST: Hotel Operations Success Training is a comprehensive online certification program designed for leaders who are responsible for the daily operation and management of a Choice-branded property. The HOST Program is available to owners, general managers, and other property managers.

Training Prior to Opening

Listed below are the training programs on ChoiceU.com recommend prior to opening your hotel. If you have any questions you may contact the ChoiceU Help Desk.


Commitment to Clean

In order to maintain the standards that help keep guests healthy, safe, and coming back, every team member should have an understanding of what is meant by “clean” and the impact cleanliness has on the guest experience and success of every hotel.

Commitment to Clean Captain Training

Commitment to Clean Captain Training (WoodSpring)


Learn the basics of the choiceADVANTAGE® system, including an overview of the system’s features and functionality.

choiceADVANTAGE® System Training

Choice Privileges

Learn about the importance of guest loyalty and the value loyal guests have to your hotel.

Choice Privileges Management Training

Reputation Management

Learn how to manage your hotel’s reputation and how to respond to guest feedback.

Reputation Management Training

Rate Center and Revenue Management 

Learn how to manage your hotel’s rates using Rates Center and how to maximize your hotel’s revenue.

Rates Center Traininng

Revenue Management Training

Choice Hotels Inn Box

Choice Hotels has chosen Google Workspace for our email platform. We are confident that your InnBox experience will change how we work together as a company, making us more efficient, collaborative, and robust. You will find training videos and resources below to help you get started on this platform.

For platform questions please contact your Onboarding Project Director (OPD) or Opening Services Manager (OSM)

InnBox Training